___ refers to ignoring initial emotional responses to situations.

___ refers to ignoring initial emotional responses to situations.

a. Affect intensity

b. Surface acting

c. Emotional suppression

d. Negative affect

e. Deep acting

Answer: C

"Putting on a face" refers to which strategy people employ to change their emotions?

"Putting on a face" refers to which strategy people employ to change their emotions?

a. Affect intensity

b. Deep acting

c. Negative affect

d. Venting

e. Surface acting

Answer: E

If you try to cheer yourself up when you're feeling down, you are engaging in ____.

If you try to cheer yourself up when you're feeling down, you are engaging in ____.

a. emotion regulation

b. emotional labor

c. emotional dissonance

d. emotional contagion

e. affective events theory

Answer: A

____ involves recognizing and altering the emotions that you feel.

____ involves recognizing and altering the emotions that you feel.

a. Emotional labor

b. Emotional dissonance

c. Emotional regulation

d. Affective events theory

e. Emotional contagion

Answer: C

Which of these is an emotional regulation technique?

Which of these is an emotional regulation technique?

a. Emotional suppression

b. withdrawing from work

c. suppressing emotions

d. improving self-esteem

e. emotional exhaustion

Answer: A

Engaging in trying to improve your mood is known as ____.

Engaging in trying to improve your mood is known as ____.

a. emotional dissonance

b. affect intensity

c. emotional intelligence

d. emotional regulation

e. deep acting

Answer: D

Mostly EI is measured with ____.

Mostly EI is measured with ____.

a. electromagnetic pulses

b. physical activities

c. IQ tests.

d. technology inventories.

e. self-report inventories

Answer: E

Which of the following arguments best supports emotional intelligence?

Which of the following arguments best supports emotional intelligence?

a. The measures of emotional intelligence are diverse, and researchers have not subjected them to as much rigorous study as they have measures of personality and general intelligence.

b. Evidence suggest that a high level of emotional intelligence means that a person will perform well on the job.

c. Emotional intelligence is closely related to intelligence and personality that, once you control you control for these factors, it works.

d. Emotional intelligence works because researchers use different definitions of it, meaning one of them will fit.

e. Intuition suggests that people who can detect emotions in others cannot control their own emotions.

Answer: B

Which statement LEAST likely supports emotional intelligence?

Which statement LEAST likely supports emotional intelligence?

a. Emotional intelligence plays an important role in job performance

b. It can be argued that people who can detect emotions in others, control their own emotions, and handle social interactions have an advantage in the business world.

c. EI is hard to measure-mostly it is measured with self-report inventories.

d. There is evidence that emotional intelligence is wildly popular among consulting firms and in the popular press, and it has accumulated some support in the research literature.

e. Evidence suggesting a high level of emotional intelligence means a person will perform well on the job.

Answer: C

Which term describes a person's ability emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?

Which term describes a person's ability emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?

a. Emotional dissonance

b. Emotional intelligence

c. Positive affect

d. Emotional labor

Answer: B

Which statement about emotional intelligence (EI) is most likely true?

Which statement about emotional intelligence (EI) is most likely true?

a. EI is obsolete because many questions about it have been answered.

b. EI is distinct enough from personality, cognition, and other traits to study independently.

c. Since EI is so commonly accepted, it is no longer an interesting area of research.

d. EI is wildly popular among consulting firms and in the popular press.

e. EI is not closely related to job performance.

Answer: D

Emotional intelligence (EI) is ____.

Emotional intelligence (EI) is ____.

a. linked to organization commitment

b. linked to work performance

c. distinct from personality

d. widely accepted

e. easily measured



Answer: B

Which term describes when people project one emotion while actually feeling another?

Which term describes when people project one emotion while actually feeling another?

a. Deep acting

b. Emotional dissonance

c. Affect intensity

d. Surface acting

e. Negative effect

Answer: B

Hiding your inner feeling and emotional expression in response to display rules is called ____.

Hiding your inner feeling and emotional expression in response to display rules is called ____.

a. positive effect

b. emotional dissonance

c. surface acting

d. deep acting

e. positivity offset

Answer: C

If you show the actual emotions in a given situation, they are called ____.

If you show the actual emotions in a given situation, they are called ____.

a. felt emotions

b. moods

c. displayed emotions

d. personality

e. emotional dissonance

Answer: A

Which of these describes your expression of desired emotions during interpersonal transactions?

Which of these describes your expression of desired emotions during interpersonal transactions?

a. Emotional contagion

b. Emotional labor

c. Emotional dissonance

d. Perception

e. Cognition

Answer: B

Susan encounters emotional dissonance practically every day at work. This most likely lead to ____ for Susan.

Susan encounters emotional dissonance practically every day at work. This most likely lead to ____ for Susan.

a. emotional labor

b. increased effectiveness

c. emotional exhaustion

d. surface acting

Answer: C

When an organization prefers for employees to express certain types of emotions at work, this is called ____.

When an organization prefers for employees to express certain types of emotions at work, this is called ____.

a. emotional mood

b. affect intensity

c. cognitive dissonance

d. organizational behavior

e. emotional labor

Answer: E

Which of the following would LEAST likely influence moods and emotions?

Which of the following would LEAST likely influence moods and emotions?

a. Sleep

b. Sex

c. Age

d. Country of origin

d. Social activities

Answer: D

Which of the following is LEAST likely a potential influence on moods and emotions?

Which of the following is LEAST likely a potential influence on moods and emotions?

a. Stress

b. Ethnicity

c. Time of day

d. Personality

e. Weather



Answer: B