___ refers to ignoring initial emotional responses to situations.

___ refers to ignoring initial emotional responses to situations.

a. Affect intensity

b. Surface acting

c. Emotional suppression

d. Negative affect

e. Deep acting

Answer: C

"Putting on a face" refers to which strategy people employ to change their emotions?

"Putting on a face" refers to which strategy people employ to change their emotions?

a. Affect intensity

b. Deep acting

c. Negative affect

d. Venting

e. Surface acting

Answer: E

If you try to cheer yourself up when you're feeling down, you are engaging in ____.

If you try to cheer yourself up when you're feeling down, you are engaging in ____.

a. emotion regulation

b. emotional labor

c. emotional dissonance

d. emotional contagion

e. affective events theory

Answer: A

____ involves recognizing and altering the emotions that you feel.

____ involves recognizing and altering the emotions that you feel.

a. Emotional labor

b. Emotional dissonance

c. Emotional regulation

d. Affective events theory

e. Emotional contagion

Answer: C

Which of these is an emotional regulation technique?

Which of these is an emotional regulation technique?

a. Emotional suppression

b. withdrawing from work

c. suppressing emotions

d. improving self-esteem

e. emotional exhaustion

Answer: A

Engaging in trying to improve your mood is known as ____.

Engaging in trying to improve your mood is known as ____.

a. emotional dissonance

b. affect intensity

c. emotional intelligence

d. emotional regulation

e. deep acting

Answer: D

Mostly EI is measured with ____.

Mostly EI is measured with ____.

a. electromagnetic pulses

b. physical activities

c. IQ tests.

d. technology inventories.

e. self-report inventories

Answer: E

Which of the following arguments best supports emotional intelligence?

Which of the following arguments best supports emotional intelligence?

a. The measures of emotional intelligence are diverse, and researchers have not subjected them to as much rigorous study as they have measures of personality and general intelligence.

b. Evidence suggest that a high level of emotional intelligence means that a person will perform well on the job.

c. Emotional intelligence is closely related to intelligence and personality that, once you control you control for these factors, it works.

d. Emotional intelligence works because researchers use different definitions of it, meaning one of them will fit.

e. Intuition suggests that people who can detect emotions in others cannot control their own emotions.

Answer: B

Which statement LEAST likely supports emotional intelligence?

Which statement LEAST likely supports emotional intelligence?

a. Emotional intelligence plays an important role in job performance

b. It can be argued that people who can detect emotions in others, control their own emotions, and handle social interactions have an advantage in the business world.

c. EI is hard to measure-mostly it is measured with self-report inventories.

d. There is evidence that emotional intelligence is wildly popular among consulting firms and in the popular press, and it has accumulated some support in the research literature.

e. Evidence suggesting a high level of emotional intelligence means a person will perform well on the job.

Answer: C

Which term describes a person's ability emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?

Which term describes a person's ability emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?

a. Emotional dissonance

b. Emotional intelligence

c. Positive affect

d. Emotional labor

Answer: B

Which statement about emotional intelligence (EI) is most likely true?

Which statement about emotional intelligence (EI) is most likely true?

a. EI is obsolete because many questions about it have been answered.

b. EI is distinct enough from personality, cognition, and other traits to study independently.

c. Since EI is so commonly accepted, it is no longer an interesting area of research.

d. EI is wildly popular among consulting firms and in the popular press.

e. EI is not closely related to job performance.

Answer: D

Emotional intelligence (EI) is ____.

Emotional intelligence (EI) is ____.

a. linked to organization commitment

b. linked to work performance

c. distinct from personality

d. widely accepted

e. easily measured



Answer: B

Which term describes when people project one emotion while actually feeling another?

Which term describes when people project one emotion while actually feeling another?

a. Deep acting

b. Emotional dissonance

c. Affect intensity

d. Surface acting

e. Negative effect

Answer: B

Hiding your inner feeling and emotional expression in response to display rules is called ____.

Hiding your inner feeling and emotional expression in response to display rules is called ____.

a. positive effect

b. emotional dissonance

c. surface acting

d. deep acting

e. positivity offset

Answer: C

If you show the actual emotions in a given situation, they are called ____.

If you show the actual emotions in a given situation, they are called ____.

a. felt emotions

b. moods

c. displayed emotions

d. personality

e. emotional dissonance

Answer: A

Which of these describes your expression of desired emotions during interpersonal transactions?

Which of these describes your expression of desired emotions during interpersonal transactions?

a. Emotional contagion

b. Emotional labor

c. Emotional dissonance

d. Perception

e. Cognition

Answer: B

Susan encounters emotional dissonance practically every day at work. This most likely lead to ____ for Susan.

Susan encounters emotional dissonance practically every day at work. This most likely lead to ____ for Susan.

a. emotional labor

b. increased effectiveness

c. emotional exhaustion

d. surface acting

Answer: C

When an organization prefers for employees to express certain types of emotions at work, this is called ____.

When an organization prefers for employees to express certain types of emotions at work, this is called ____.

a. emotional mood

b. affect intensity

c. cognitive dissonance

d. organizational behavior

e. emotional labor

Answer: E

Which of the following would LEAST likely influence moods and emotions?

Which of the following would LEAST likely influence moods and emotions?

a. Sleep

b. Sex

c. Age

d. Country of origin

d. Social activities

Answer: D

Which of the following is LEAST likely a potential influence on moods and emotions?

Which of the following is LEAST likely a potential influence on moods and emotions?

a. Stress

b. Ethnicity

c. Time of day

d. Personality

e. Weather



Answer: B

What is said to be occurring when Amy associates two events that in reality have no connection?

What is said to be occurring when Amy associates two events that in reality have no connection?

a. Affect intensity

b. Positive affect

c. Emotional dissonance

d. Illusory correlation

e. Emotional labor




Answer: D

Which term describes when people experience the same emotions with diverse strengths?

Which term describes when people experience the same emotions with diverse strengths?

a. Affect intensity

b. Emotional dissonance

c. Positive affect

d. Negative affect

e. Positive offset

Answer: A

When people associate two events that in reality have no connection, it describes ____.

When people associate two events that in reality have no connection, it describes ____.

a. emotional labor

b. illusory correlation

c. affect intensity

d. positivity offset

e. emotional dissonance

Answer: B

People who experience emotions more strongly, both positive and negative, are said to have ____.

People who experience emotions more strongly, both positive and negative, are said to have ____.

a. affect intensity

b. emotional control

c. social intensity

d. emotional satisfaction

e. emotional affect

Answer: A

Which term refers to a mood dimension comprising of nervousness, stress, and anxiety at the high end, and contendeness, peace, and serenity at the low end?

Which term refers to a mood dimension comprising of nervousness, stress, and anxiety at the high end, and contendeness, peace, and serenity at the low end?

a. Positive affect

b. Emotional contagion

c. Negative affect

d. Perception

e. Cognition

Answer: C

Which terms refers to powerful feelings focused at someone?

Which terms refers to powerful feelings focused at someone?

a. Personality

b. Perception

c. Cognition

d. Emotion

e. Mood

Answer: D

A mood dimension comprising of emotions such as excitement, enthusiasm, and euphoria at the high end, and dullness, depression, and tiredness at the low end is known as ____.

A mood dimension comprising of emotions such as excitement, enthusiasm, and euphoria at the high end, and dullness, depression, and tiredness at the low end is known as ____.

a. perception

b. positive affect

c. negative affect

d. cognition

e. emotional contagion

Answer: B

Which term describes a wide range of feelings individuals' experience, including both emotions and moods?

Which term describes a wide range of feelings individuals' experience, including both emotions and moods?

a. Perception

b. Cognition

c. Affect

d. Behavior

e. Personality

Answer: C

Sympathy for the suffering of others is an example of which of these?

Sympathy for the suffering of others is an example of which of these?

a. Emotional labor

b. Emotional exhaustion

c. Moral emotions

d. Cognitive dissonance

e. Social intensity

Answer: C

____ are specific, intense feelings a person has about a particular person or situation; ____ are more general feelings that happen without a particular event or person provoking them.

____ are specific, intense feelings a person has about a particular person or situation; ____ are more general feelings that happen without a particular event or person provoking them.

a. Emotions, feelings

b. Affects, emotions

c. Emotions, moods

d. Relationships, actions

e. Affect, moods

Answer: C

Millennials seek out employers that are focused on the triple bottom line: ____ ____, and ____.

Millennials seek out employers that are focused on the triple bottom line: ____ ____, and ____.

a. within industry, between industry, beyond industry

b. regional, national, international

c. people, planet, revenue

d. revenue, costs, profits

e. self, family, friends

Answer: C

Which of the following describes an organization's self-regulated activities to help society or the environment beyond what is required by law?

Which of the following describes an organization's self-regulated activities to help society or the environment beyond what is required by law?

a. CSR

b. Organization commitment

c. Psychological empowerment

d. Core self-evaluations

d. Cognitive dissonance

Answer: A

Which term describes individuals who trust in their internal worth and basic competence?

Which term describes individuals who trust in their internal worth and basic competence?

a. Core self-evaluations

b. Committed

c. Affective

d. Satisfied

e. Cognitive

Answer: A

Which of the following is the most important predictor of job satisfaction?

Which of the following is the most important predictor of job satisfaction?

a. The intrinsic nature of the work itself

b. Pay

c. Social interactions

d. Interaction with coworkers

e. Supervision

Answer: A

People who believe in their inner worth and basic competence are said to have ____.

People who believe in their inner worth and basic competence are said to have ____.

a. cognitive dissonance

b. high power distance

c. power embeddedness

d. core self-evaluation

e. psychological empowerment

Answer: D

Generally, which of these satisfy most employees?

Generally, which of these satisfy most employees?

a. Core self-evaluation

b. Power embeddedness

c. Interesting jobs

d. Cognitive dissonance

e. Psychological empowerment

Answer: C

Which of the following describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally?

Which of the following describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally?

a. Power embeddedness

b. Psychological empowerment

c. Core self-evaluation

d. Power distance

e. Cognitive dissonance

Answer: D

Which of the following measures the degree to which individuals relate psychologically with their jobs and consider their supposed performance levels important to self-worth?

Which of the following measures the degree to which individuals relate psychologically with their jobs and consider their supposed performance levels important to self-worth?

a. Job satisfaction

b. Psychological empowerment

c. Job involvement

d. Organization commitment

e. Cognitive dissonance

Answer: C

Which term refers to a positive sentiment about a job, resulting from an assessment of its characteristics?

Which term refers to a positive sentiment about a job, resulting from an assessment of its characteristics?

a. Job satisfaction

b. Job involvement

c. Cognitive dissonance

d. Organization commitment

e. Psychological empowerment


Answer: A

Whereas ____ measures how much employees' perceived efforts in the workplace contribute to their self-worth, ____ refers to how much employee feel their organization values their work contributions.

Whereas ____ measures how much employees' perceived efforts in the workplace contribute to their self-worth, ____ refers to how much employee feel their organization values their work contributions.

a. job attitude, relationship attitude

b. employee engagement, workplace engagement

c. job involvement, job satisfaction

d. organizational commitment, perceived organization support

e. job involvement, perceived organization support

Answer: E

Which term describes employees' beliefs in the degree to which they impact their work environments, their capabilities, the significance of their jobs, and their perceived autonomy?

Which term describes employees' beliefs in the degree to which they impact their work environments, their capabilities, the significance of their jobs, and their perceived autonomy?

a. Job satisfaction

b. Organizational commitment

c. Psychological empowerment

d. Job involvement

e. Cognitive dissonance


Answer: C

Jorge feels strongly about his employer ABC Manufacturing, identifies with it and its goals, and wishes to remain a member. Which of the following best describes Jorge's attitude?

Jorge feels strongly about his employer ABC Manufacturing, identifies with it and its goals, and wishes to remain a member. Which of the following best describes Jorge's attitude?

a. Job involvement

b. Job satisfaction

c. Cognitive dissonance

d. Organizational commitment

e. Psychological empowerment

Answer: D

Which of the following describes the incompatibility experienced by Amy between her behavior and the attitude she holds toward drinking and smoking?

Which of the following describes the incompatibility experienced by Amy between her behavior and the attitude she holds toward drinking and smoking?

a. Psychological empowerment

b. Affective segment

c. Cognitive dissonance

d. Organizational commitment

e. Job satisfaction

Answer: C

Which of the following is NOT one of the most powerful moderators of the attitudes-behavior relationship?

Which of the following is NOT one of the most powerful moderators of the attitudes-behavior relationship?

a. Attitude's accessibility

b. An individual's indirect experience with the attitude.

c. Importance of the attitude.

d. Attitude's correspondence to behavior.

e. The presence of social pressures.

Answer: B

Leon Festinger argued that ____.

Leon Festinger argued that ____.

a. Attitudes follow behavior

b. Attitudes were casually related to behavior

c. Attitudes were not connected to behavior but were connect to affect

d. There was no linkage between attitudes and behavior

e. Behavior was driven by emotions and attitudes played a moderating role.

Answer: A

Which statement best describes the early assumption about the attitude-behavior relationship?

Which statement best describes the early assumption about the attitude-behavior relationship?

a. Attitudes followed behavior.

b. Behavior was driven by emotions, and attitudes played a moderating role.

c. Attitudes were causally related to behavior.

d. Attitudes were not connected to behavior but were connected to affect.

e. There was no linkage between attitudes and behavior.

Answer: C

What are two of the most powerful moderators of the attitudes and behavior relationship?

What are two of the most powerful moderators of the attitudes and behavior relationship?

a. Direct experience and indirect experience

b. Specific attitudes and general behaviors

c. Social agreement and affect agreement

d. Cognitive components and cognitive dissonance

e. Social pressure and direct experience

Answer: E

Meagan had been working towards a promotion, but another colleague received it instead. Afterwards, Meagan decided she had not really wanted the promotion after all. What does this best illustrate?

Meagan had been working towards a promotion, but another colleague received it instead. Afterwards, Meagan decided she had not really wanted the promotion after all. What does this best illustrate?

a. Moderating variables

b. Direct experience

c. Affect and behavior

d. General attitude

e. Cognitive dissonance

Answer: E

Which component of attitudes reflects the feeling part?

Which component of attitudes reflects the feeling part?

a. Affective

b. Behavioral

c. Cognitive

d. Personality

e. Job satisfaction

Answer: A

Which components of attitudes represent a belief in the way things are?

Which components of attitudes represent a belief in the way things are?

a. Organizational commitment

b. Cognitive

c. Behavioral

d. Affective

e. Personality


Answer: B

The three components of attitudes are ____.

The three components of attitudes are ____.

a. job satisfaction, job involvement, and organizational commitment.

b. voice, loyalty, and neglect

c. input, process, and output

d. productivity, absenteeism, and turnover

e. cognition, affect, and behavior

Answer: E

Which of these is/are evaluative statements regarding objects, people, or events?

Which of these is/are evaluative statements regarding objects, people, or events?

a. Personality

b. Cognitive dissonance

c. Perception

d. Attitudes

e. Values

Answer: D

Which component of attitude reflects a belief in the way things are?

Which component of attitude reflects a belief in the way things are?

a. Behavioral

b. Affective

c. Job satisfaction

d. Personality

e. Cognitive



Answer: E

Starting "I'm upset that my boss is unfair," reflects the ____ component of attitude; saying you're going to seek another job demonstrates the ____ component.

Starting "I'm upset that my boss is unfair," reflects the ____ component of attitude; saying you're going to seek another job demonstrates the ____ component.

a. affective, behavioral

b. affective, cognitive

c. cognitive, relationship

d. attitude, relationship

e. behavioral, cognitive


Answer: A